I used a bonus which had 50% and 50 freespins on any net ent game however when I went to choose a net ent game, the freespins weren't there, headed over to customer support and someone who typed in english (I'm from Norway so expected someone from Norway to reply like usual) said that I would have to play it on book of dead, but as the terms and promotions stated, I could use it on any net ent game, turns out that there are different welcome bonuses for different countries and I was subjected to the UK one which had 50 spins on book of dead, which is really bad considering I am from Norway and should be subjected to the Norwegian Terms & Promotions, now the guy in the support told me I could play my book of dead spins and tell him when I was done so he could take my bonus balance, he refused to let me play it on any net ent game I desired, so after I did the spins, I went back to support and was put with someone who typed in Norwegian, told him my situation and what the guy had told me to do, after he removed my bonus balance, I told him again how the Norwegian welcome bonuses are different from the UK one, he didn't even respond to it and said "Is there anything else I can help you with?". The customer support is horrible, it can take upto 30 or 40 minutes to get something resolved. (Look at the end for TLDR and conclusion) Decent selection of slots, great web design, very good bonuses.
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